Terms + Conditions

WARRANTY 

TCC does not provide warranties of any kind on any of its products.  All of our  items are handmade by our artisans and may have slight variations, flaws and/or imperfections as the materials used can vary in colour. 

These flaws/imperfections make every piece unique and no piece will ever be identical.

 

PURCHASES

Any order placed through our online store is an offer by you to purchase each particular item in accordance with these terms. We reserve the right to accept or reject an order you make using our Website for any reason.  Please select carefully.  While every effort has been made to ensure our products/colours are represented accurately, different colour calibrations of each system can impact your screen reproduction.  Furthermore, we reserve the right to cancel your order and provide a refund should our manufacturer advise us that they are unable to supply  a particular item. The manufacturer requires a skilled workforce to produce our collection and labour shortages can occur from time to time. 

 

PRICES, GST + TAXES

All prices on our online store are listed in New Zealand Dollars and they include GST (where applicable).

By placing an order, you agree to pay the stated price (plus any applicable shipping and handling charges) in New Zealand Dollars.

We reserve the right to change the price of our goods at any time without notice to you.

 

PRODUCT CARE  

If you have damaged the goods yourself, or you have failed to take proper care of the goods we may not be able to provide you with a repair, refund or replacement. 

 

CHANGE OR CANCELLATION OF ORDERS

As we process your orders immediately for prompt delivery, we regret that cancellation or change to your order may not be possible unless we receive your request by phone or email within 24 hours of placing your original order. No cancellation or change of orders will be accepted once your order has been dispatched.

 

OUT OF STOCK ITEMS 

In the unforeseen event that you have purchased an item that is out of stock or unavailable, TCC will discuss your options with you for choosing an alternative item or where possible, placing an order in for the original item. If you choose to put in an order for the original item we will give you an estimated time for filling the order.
If neither of these options suit, TCC will also allow you to cancel your order with a full refund.

 

PRICING 

TCC reserves the right to change prices at any time without prior notice at our discretion.
All prices include GST and are in New Zealand Dollars (NZD).
Prices do not include delivery – delivery charges will be applied accordingly.